3-7 business days for orders in Canada & U.S
5-10 business days for international orders

You can contact us anytime at nathanjamesjewellery@gmail.com will get back to you within 1 business day.

Please take note, we do our best to provide a fast and efficient service to our customers but delays can occur.
We ask customers to be patient, as orders may arrive a few days after estimated delivery date. Please contact us if your order has thoroughly surpassed the estimated delivery date.

Shipping costs are not refunded.

You will receive a shipping notification email that will notify you when your item is on the way.
Please make sure that your address is correctly added with your house number, street, and postal code.

We accept returns to a maximum of 2 weeks after receiving your order. Please ensure that the item(s) you purchased are in the condition you received them in, with the original packing.
Nathan James products come with a year warranty.

What's included in our warranty?
* Broken chains
* Broken clasps

When we receive an order, we typically begin to process it as soon as possible, this makes it very difficult for us to make changes to an order. Orders are typically shipped the following business day by 12pm EST. Once an order has been shipped, it can not be cancelled and will only be refunded upon return of the products.

If there is an error in your shipping address, please contact customer service immediately. Once an order has shipped we cannot be responsible for errors made by the customer in the shipping address.